Scroll to top

How to setup MFA when you don't have access to a mobile authentication app

Once Vault is enabled on your account, you will be required to set up MFA or Multi-Factor Authentication to ensure increased security for both you and your form users. 

This guide is specific to those who don't have access to a mobile authentication app or who just prefer to not use a phone each time they need to login to their EmailMeForm account (otherwise, please see our other guide here).

Please note that this setup process will still require you to at least be able to receive SMS or take a call on a mobile device for verification purposes, but only during the setup process. 

Let's get started. 

1.) Go to https://authy.com/download/ and under "Desktop" select your computer's operating system (OS) e.g. macOS for MacBooks and iMacs, Windows for non-Apple devices - then click on "Download"

1---chrome_2018-09-14_06-24-27.png

2.) Once downloaded, open the Authy installation/exe file and follow the installation/setup process prompted on your screen. You will be required to enter a phone number for verification either via SMS or call - no worries, this will be the only time that you'll need to use a phone. Enter the provided code from the SMS or call on your Authy app to complete the verification process. 

2---Authy_Desktop_2018-09-14_06-30-28.png

3.) Open your browser and login to your EmailMeForm account - here's a quick link: https://app.emailmeform.com/builder/login

4.) As soon as you login, setting up MFA will require you to reset your password for security reasons. Please enter a strong password and click "Save" then "Continue" to proceed to the MFA enrollment page. 

EMF_Password_Reset_Page.png

5.) In the "MFA-enrollment process" page, in step 2 click "Having trouble scanning the image?" to open copy the whole secret code as shown below.

EMF_MFA_Enrollment_Step_2_Scan_QR_code.png

6.) Open the Authy app in your machine if it isn't yet, navigate to "Tokens" then click on the "+" (plus) icon as shown in the screenshot below. You will be brought to the "Add Account" section.

6---Authy_Desktop_2018-09-14_06-35-50.png

7.) In the "Add Account" section, paste in the secret code (or manually type it in) you copied earlier (from step 2 of the MFA enrollment page) on the provided input box then click the "Add Account" button to proceed. 

7---Authy_Desktop_2018-09-14_06-55-21.png

8.) Enter a name for your token (any will do but something easily identifiable is recommended), select a logo for it, then click the "Save" button to proceed.

8---Authy_Desktop_2018-09-14_06-56-37.png

Your EmailMeForm account is now registered on your Authy app. The MFA apps like Authy generates a random 6-digit security code in 30 seconds interval - this means you can only use each generated code within that 30 seconds as it will expire afterward, replaced by a new code.

9.) As soon as the code changes on the Authy app, copy it using the provided button on the lower-right corner as shown in the screenshot below. 

9---Authy_Desktop_2018-09-14_07-00-36.png

10.) In the MFA enrollment page, paste in the code on the provided input box in step 3 then click "Enable MFA" as shown below.

EMF_MFA_Enrollment_Step_2_Enter_Generated_Code.png

11.) You will be directed to a page confirming that MFA has been enabled on your account. You are required to enter your "Emergency contact number". We will use it to verify your identity in case you lose access to your account. (Please include country code and area code.)

EMF_MFA_Enrollment_Step_3_contact_number.png

This page also contains your MFA recovery/backup codes, any of which can be used once should you lose access to your authentication device. This is the only time they are shown to you so make sure to copy/email to yourself or print these codes and store them somewhere safe.

EMF_MFA_Enrollment_Step_3_recovery_codes.png

An additional layer of security is now set up on your account. When you log in, you will be asked to enter a 6-digit authentication code which is generated and provided through your Authy app similar to what you did in steps 9-10 above. 
Please kindly note that you have 30 seconds to open your authenticator app, copy the newly generated code and enter/paste into login confirmation page by clicking "Verify".

EMF_MFA_Confirm_login_via_MFA.png

Have more questions? Submit a request.

0 Comments

Article is closed for comments.