Skip to main content

How to use your MFA recovery codes (When you lose your phone)

Updated over 2 weeks ago

Your unique Backup MFA (recovery codes) will be provided immediately after you set up multi-factor authentication to your account.

EMF_MFA_Enrollment_Step_3_recovery_codes.png

If you lose access to your authentication device, you can use one of these recovery codes to log in to your account, then set up MFA on a different device. Each code may be used only once.
​
​

To use one of the recovery codes to log in, please:

  1. Navigate to EmailMeForm site, locate "Login", then enter your email address and your password, after that click "Log In".
    ​
    ​

    2018-08-16_2121.png

  2. On the "Multi-factor authentication" page, please click "emergency recovery code" link.
    ​
    ​

    EMF_MFA_enter_MFA_locate_recovery_codes_link.png

  3. Enter one of the recovery codes, and then click "Verify".
    ​

    EMF_MFA_enter_recovery_code.png

  4. If you were using Authy for Two-Factor Authentication, you can simply reset your phone at Authy as soon as you replace your smartphone.

Did this answer your question?