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Generating a har file


When troubleshooting complex issues, it's sometimes necessary for our customer support to get some additional information from you in order to troubleshoot the issue further. To narrow down the cause of the performance problem, we need more data.

Google Chrome, in particular, makes it relatively easy to capture all the data we need using what's called a HAR file. For this reason, we may ask you to generate a HAR file to help troubleshoot the trouble you're experiencing. Please see the following directions for how to generate a HAR file.

How to generate a HAR file
1. Start by opening Google Chrome. If you don't have Google Chrome and you're free to install additional programs, please download Google Chrome and install it.
2. Right-click anywhere on that page and click on Inspect Element to open Chrome's Developer Tools
3. The Developer Tools will open as a panel at the bottom of the page. Click on the Network tab.
4.  Copy and Paste the URL of the form into the Chrome browser's address bar.  URL's for webpages with embedded forms are ok.
5. Make sure the record button is red - if it is black, click it so that it becomes red to allow the tool to record.
6. Click the clear button to clear the data - then immediately refresh the web page by clicking the browsers refresh button or the F5 key.
7. The network tab should start flooding with data.  When the page has finished loading - right click within the Network tab and click "Save as HAR with Content"
8. Save the file somewhere, attach it to your email to send to EMF support -
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