Sometimes our customer support team needs to see the error you are seeing on your mobile device.
To show us on Android and iOS, please follow these instructions:
Press and hold the Sleep/Wake button on the top area of your iPhone, then immediately press and release the Home button in the center of your iPhone.
The screenshot is added to the Camera Roll in the Photos app.
From there, you can send to support via email.
There are many ways to take a screenshot on Android devices, including adding apps, the easiest way is to press and hold your device's power and volume down button at the same time for 1 to 2 seconds.
The image is added to the Gallery app, from there, you can send to support via email.
*Note: For a different device's instructions, please contact us here: